FAQ

❓ Frequently Asked Questions (FAQ)

πŸ›οΈ Orders & Processing

How long does it take to process my order?
Due to international sourcing, orders typically take 2–3 weeks to process before shipping, if large volume orders it may be longer.

Can I change or cancel my order?
We begin processing your order shortly after it’s placed, so changes or cancellations may not be possible. Contact us as soon as you can β€” we’ll do our best to help.

🚚 Shipping & Delivery

Do you ship internationally?
Yes! We ship worldwide. Shipping times and rates vary depending on your location. International orders may take longer to arrive depending on customs clearance.

How long does shipping take in the UK?
Once dispatched, shipping times are:

  • Royal Mail: 2–3 business days

  • DPD: 1–2 business days

Why does delivery take so long?
Since our products are sourced from third-party suppliers overseas, processing can take 2–3 weeks. After that, shipping is quick with our UK courier partners.

πŸ“¦ Tracking & Delivery Issues

How do I track my order?
You’ll receive tracking information via email once your order ships. You can track via Royal Mail or DPD.

My package was marked delivered, but I didn’t get it. What now?
Please contact the courier (Royal Mail or DPD) directly. Once an order has been handed over to the delivery service, we are not responsible for lost, stolen, or undelivered packages.

πŸ’Έ Payments & Fees

Why is there a Klarna or PayPal fee?
Both Klarna and PayPal charge extra processing fees that we unfortunately need to pass on. We try to keep this minimal and transparent.

What payment methods do you accept?
We accept PayPal, Klarna, Shop Pay, and most major debit/credit cards.

🧾 Product Authenticity

Are your items real or authentic?
We offer a wide range of products, including replica or inspired items. We are fully transparent about this. A large majority of items come with their original box and packaging, and we strive to ensure high quality and accuracy in design.

If you're looking for a specific level of authenticity or packaging, feel free to message us before purchasing. We're happy to provide more details.

πŸ” Returns & Issues

Do you accept returns?
Β Returns are generally accepted for faulty or incorrect items β€” you must contact us.

What if my item is damaged?
Email us atΒ sourcedbyfb@gmail.com within 48 hours with clear photos, and we’ll sort it out ASAP.

🧳 Sourcing & Packaging

Where are your items shipped from?
Our products are sourced from a network of international suppliers, mainly in Asia and Europe. While shipping may take longer, this allows us to offer better prices and more variety.

Do items come with original boxes or packaging?
Yes β€” many of our items come with their original box and packaging. If you're unsure, just ask and we’ll confirm for the specific product.